Thank you for shopping at Big Blue Light Defenders. We are committed to providing high-quality blue light blocking glasses for gamers. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns Policy
We accept returns within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging, including all accessories such as cases, cloths, and documentation.
- A valid proof of purchase (order confirmation or receipt) must be provided.
- Items that are damaged due to misuse, improper care, or normal wear and tear are not eligible for return.
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Send an email to [email protected] with your order number, reason for return, and clear photos (if applicable).
- Receive Authorization: Once approved, we will provide you with return instructions and a return shipping address.
- Ship the Product: Securely package the item and send it back using a trackable shipping service.
- Confirmation & Processing: After we receive and inspect the returned product, we will process your refund or exchange.
3. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-10 business days.
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item received).
- If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [email protected] within 7 days of receiving your order.
5. Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Clearance or final sale items
- Customized or personalized products
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. Processing times can vary.
- If you have done all of the above and still have not received your refund, please contact us at [email protected].
7. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
8. Contact Information
For any questions regarding returns and refunds, please contact us at:
- Business Name: Big Blue Light Defenders
- Email: [email protected]
- Address: Texelsestraat 75, 3083PT, Rotterdam, Netherlands
We reserve the right to amend this policy at any time. Please check this page periodically for any updates.